Another customer said the issue was ... in its stores were applied at the checkout by Aldi staff and the feedback it receives about its self-service checkouts was "overwhelmingly positive".
rolled out self-service tills that seem to have their own set of rules. Janet, an Aldi customer, contacted the store demanding clarity: "Since when did you have 20 items or less on your self ...
An Aldi customer, Janet, took to voicing her concerns directly to the retailer by writing: "Since when did you have 20 items or less on your self-service checkouts? There is no sign saying so.