The unified communications landscape continues to get shaken up this year as call center software provider Genesys Telecommunications ... enterprise-grade cloud system based on a microservice ...

The collaboration involves utilizing Genesys’ Cloud CX platform and ... and communicate with customers from the call center without them necessarily being aware of her condition.

Discover the top five call center training software options. Compare features and find the best fit for your needs with our ...

Coca-Cola Bottlers has improved customer and employee experience with Genesys Technology. Takeaway Points Coca-Cola Bottlers ...

The ISG Buyers Guides™ for Contact Center and Agent Management, produced by ISG Software Research (formerly Ventana Research), find many enterprises are increasingly basing contact center technology ...

Genesys Aerosystems has unveiled a new control panel and announced development of a fourth axis for its autopilot system. During a demo flight of the Genesys Aerosystems HeliSAS, AIN writer Kipp ...

(WJRT) - The planned merger of Ascension Genesys Hospital into the Henry Ford Health System takes effect on Tuesday ... three ...

Vault Verified While many call center software options use AI, Dialpad’s proprietary systems have trained on over 60 million ...

Look for learning systems that emphasize call center management skills like problem-solving and workforce planning.

Genesys ®, a global cloud leader in AI-powered experience orchestration, announced today that Coca-Cola Bottlers' Sales and Services (CCBSS) is enhancing its customer experience with the Genesys ...