As it happens, Shamia and Replicant aren’t alone in their pursuits. The collaboration involves utilizing Genesys’ Cloud CX platform and its proprietary API to give those who are Blind and low ...

A former senior HR business partner for Genesys Cloud Services sued the company Wednesday, alleging that it violated the Americans with Disabilities Act when it fired her after she filed a ...

Genesys added that accelerated customer adoption of standalone AI products contributed to more than 10% of the bookings of its cloud business during the first half of the fiscal year. Analysts ...

SAN FRANCISCO--(BUSINESS WIRE)--Genesys®, a global cloud leader in AI-powered experience orchestration, announced Modivcare, a top provider of non-emergency medical transportation (NEMT ...

Sabio has sold its Salesforce practice to Nextview Consulting, which is using the move to enter the UK market. Nextview has ...

Sabio's Expertise Powers Seamless Transition to the Genesys Cloud platform for Essent N.V Subsidiary This implementation is not just about new technology...and it has been a breath of fresh air ...

As both Genesys and NICE push the boundaries of AI, automation, and journey orchestration, their technology feature sets and workflows are reshaping customer service technology. Also, Aera Technology ...

Genesys expanded availability for its CX Cloud collaborative offering with Salesforce in the lead up to Dreamforce. CX Cloud is now available for Sales Cloud, Health Cloud and Financial Services ...

Larry Shurtz, chief sales officer, Genesys said, "Organisations in the APAC region are increasingly adopting AI-powered, cloud-based solutions to elevate customer interactions and achieve ...