I’ve previously examined 7 Ways that Customer Service Impacts Retention Rates. For this post we’ll explore the connection between great customer service and word-of-mouth marketing.

Creating relationships protects relations with customers who experience mistakes down the road. Customer experience is vital ...

This situation must change. A good government requires good customer experience—and that requires serious reform. Equipping ...

Stellar customer service is no longer a differentiator but a ‘default’ for Australian consumers, according to new research ...

There were four other customer service reps in the Returns ... Generally speaking, the service at that location is good. A couple of their associates in plumbing and electrical are fantastic.

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