I’ve previously examined 7 Ways that Customer Service Impacts Retention Rates. For this post we’ll explore the connection between great customer service and word-of-mouth marketing.

Adrian Swinscoe writes about service and the customer’s experience ... to a situation where those teams are expected to deliver great service outcomes with a falling average level of investment ...

In today’s competitive market, customer service plays a pivotal role in ensuring long-term customer loyalty. Whether you are ...

This situation must change. A good government requires good customer experience—and that requires serious reform. Equipping ...

Many technology vendors are bullish about customer service AI. However, many brands are finding it hard to separate the ...

There were four other customer service reps in the Returns ... Generally speaking, the service at that location is good. A couple of their associates in plumbing and electrical are fantastic.

"The purpose of the act is to improve government websites and its related services to enhance that customer experience," said ...

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It might be that part of your customer service policy includes offering random acts of kindness. Your staff might be empowered to give away little perks like free desserts, really good coupons ...