Customer experience (CX) and total customer experience (TX) are on everyone’s radar screen, but seldom make it to the top of ...

Predicted brand reliability ratings are based on estimated problem rates for newly purchased battery handheld leaf blowers, not covered by an extended warranty or service contract, within the ...

or report a missing issue you can do so on our magazine customer care site. Self Tests If you would like to access the results of a test you have already taken, or upgrade your test to see your ...

Draft branding should be presented to Warren Worx stakeholders at their November meeting — and we’re glad to see that some ...

Worx WX372 Hammer Drill review in a sentence: A solid, affordable addition to any toolbox that will withstand regular DIY use. Worx might not have the same reputation as Bosch, DeWalt or Milwaukee ...

AI is expanding into new areas of customer service. Here’s why it can help the customer experience ... [+] by augmenting, not replacing, human jobs. There’s no doubt that artificial ...

If you're running an e-commerce website, you need a customer service team. And if you're running an online shopping juggernaut like eBay, you need a big customer service team. Luckily, that's what ...

UPDATE: Oct. 10, 2024, 2:15 p.m. EDT This article has been updated to include details of how to contact Amazon customer service following October Prime Day 2024, plus some of the deals still live ...

SD Worx claims to have taken "prompt" action by proactively isolating its systems and servers to prevent additional damage. Consequently, the customer portal for SD Worx in the UK is currently ...

Generative artificial intelligence is a catalyst for innovation, writes DOUG WOOLLEY, GM of Dell Technologies South Africa, ...

Customer service representatives work as a liaison between a company or organization and the people who use its products or services. They answer questions, address concerns and complaints ...