What’s the outlook—and opportunity—for CX in 2025? It looks like 2025 will be another year of CX mediocrity for most brands. Don’t lose hope! For the bold CX leaders who are ready to kick things into ...

Join our panel of experts as they share their predictions and offer their expertise on the future of customer service. In this roundtable, industry experts will explore the cutting-edge applications ...

CX Connect 2023 is a FREE virtual event from the team that brings you the CRM Evolution, SpeechTEK, and Smart Customer Service conferences, as well as CRM and Speech Technology magazines and ...

As Part of the CRM in 2025 conversation series organized by the CRM Playaz, included for the first time were executives at vendors well known in the industry for their specific focus but are not ...

Over time CRM techniques and resources have adapted to serve a wide range of industries. Learn how Customer Relationship Management practices can help with your specific needs. Select one of the ...

The Industry Leader Awards highlight the top technology vendors in customer service, marketing, and sales, covering enterprise and midmarket/small business CRM suites, contact center infrastructure, ...

Instead of marketing trends, let's talk about what we need from leaders in 2025-not just strategies or tools but the qualities that truly matter ...

Drive business growth with game-changing CX AI insights'Did you know that research firm Metrigy says over 90% of organizations are using AI for customer and employee interactions or planning to by ...

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Our goal at DestinationCRM.com is to be the preferred Internet location for information, products, and services relevant to the CRM user marketplace. DestinationCRM.com is dedicated to providing this ...

Exploring Generative AI to enhance your customer experience but not sure where to start? Elevate your CX strategy with insights from Forrester's GenAI report, Generative AI Essentials for CX Leaders, ...

Uniphore is acquiring ActionIQ and Infoworks, expanding its artificial intelligence-powered offerings and enabling it to offe Zero Data AI Cloud. Financial terms of these deals were not disclosed. By ...