You can use this letter template to complain about faulty goods that have been supplied as part of a service such as building work or car repairs. It should help the trader understand your point of ...

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Use this letter to give a trader a final deadline when they're taking too long to deliver goods to you. You must tell them it's essential to stick to this deadline. This is called 'making time of the ...

Use this letter template to complain to a private seller about goods that don't match how they were described to you. It should help the seller understand your point of view and their legal obligation ...

Food banks are community organisations that can help if you can’t afford the food you need. You’ll usually need to get a referral to a food bank before you can use it. This includes all food banks run ...

For advice by email please use the form on the 'Contact us' page on our website: www.citizensadvicewiltshire.org.uk We’re currently providing advice over the phone, by email and web chat, while ...

You can drop in to our office to speak to someone. If you would like to pre-book an appointment, contact us to see if this is an option. We provide free, confidential and independent advice on issues ...

Please fill in our survey to give your feedback on our policy pages. Your responses will help us continue to improve how we present policy research and data on our website.

You can use our customer service ratings to help you decide which supplier to use. The ratings are calculated using information from different sources, including Citizens Advice, Energy Ombudsman and ...

Use this letter template to cancel a service that you agreed or paid for online, over the phone or by mail order. You can do this during the 14 day ‘cooling off’ period. It should help the trader ...

2. An option to reduce the service with no penalty after 3 months The above term(s) constitute an essential part of the contract and to date this has not been fulfilled. I am requesting your company ...