CEOs are beginning to talk about AI agents as if they’re coworkers, not assistive technologies. What does that mean for human ...

Telephony has never been more important for CX – and brands may not be fully aware of the risks that can arise by taking connectivity for granted today.

Enterprises need to understand how they’re being charged for use of gen AI, and understand the technology well enough to ascertain if it justifies the expense. CallRail can now track leads from ...

Understand the year ahead by examining which technology developments from 2024 turned out to impact enterprise communications the most.

Companies are beginning to recognize the direct correlation between empowered employees equipped with real-time data and satisfied customers. This partnership dispels the myth that the only companies ...

As you can see on reviewing the year in Teams -- it expanded its capabilities and partnerships in everything from mobile devices to conference rooms, collaborative spaces to different types of contact ...

Agentic AI refers to a system or program that is capable of autonomously performing tasks on behalf of a user or another system. Like other agents, it can act for or in place of another person or ...

SMBs and mid-sized businesses represent the vast number of entities in the US, but technology vendors tend to focus more on enterprises, especially those with a global footprint.This is to the ...

Coming up with usable AI-powered tools isn’t the hard part – making the business case for spending on AI within the enterprise is. CallRail can now track leads from AI-powered search engines, ...

AI assistance and automation come into play for each of the above-cited products, as well as elsewhere across the digital workplace—and it almost goes without saying that AI has been a major trend in ...

As both Genesys and NICE push the boundaries of AI, automation, and journey orchestration, their technology feature sets and workflows are reshaping customer service technology. This partnership ...