Natural language IVR can boost the agent and customer experience, but it comes at a cost. Here’s how to know if it's right ...

Smart IVR represents the next generation of interactive voice response systems. Learn what it can do for your customers and ...

CNET, Mashable, PCMag, ZDNET and Lifehacker scoured miles of booths and exhibits, then debated and hand-picked the best new ...

Follow along with the Gizmodo crew as we take you on a by-the-minute tour of new tech on display at the annual Consumer ...

SoundHound AI (NASDAQ:SOUN) fell for the third consecutive day on Wednesday, but the losses accelerated as SOUN stock ...

Samsung is readying its next-generation virtual assistant, Bixby, in time for the Galaxy S25 launch, but does anyone really want it?

Drivers of future electric vehicles (EVs) could be using a holographic display that spans the breadth of their windshield.

Innovaccer Inc., a leading healthcare AI company, today announced a $275M Series F funding round. The round was a combination of primary and secondary, and includes participation from B Capital Group, ...

Microsoft Teams launched as part of the Microsoft 365 suite in 2017, with a free-to-use version available in 2018, and has ...

When Tesco launched its Clubcard 30 years ago - on 13 February 1995 - loyalty within the retail sector was largely limited to ...