Forget generic tactics and discover the top IVR best practices that really make a difference for agents and callers.

In a world with chatbots and virtual assistants, the traditional IVR menu remains a reliable tool for customer support.

A two-hour interview is enough to accurately capture your values and preferences, according to new research from Stanford and ...

Salinas were hospitalized after eating lethal mushrooms, may have liver failure I've taken my family to 5 major steakhouse ...

In an age where our lives are increasingly lived online, the shadow of identity theft looms larger than ever. From social ...

G aming on Linux has taken off in a big way over the last decade, with Microsoft taking its position as the leading member of the market for gaming on PC for granted. A lack of le ...