Natural language IVR can boost the agent and customer experience, but it comes at a cost. Here’s how to know if it's right ...

The “right” omnichannel contact center helps you create and track customer journeys. Here’s a quick guide to help you decide ...

This was the stock's second consecutive day of losses.

This was the stock's third consecutive day of gains.

Connecting decision makers to a dynamic network of information, people and ideas, Bloomberg quickly and accurately delivers business and financial information, news and insight around the world ...

Unlike traditional interactive voice response (IVR) systems, which rely on structured menus, IVAs use conversational AI to offer dynamic, fluid interactions that feel as natural as speaking with a ...

America has been in love with candy conversation hearts since 1902, and more than 120 Valentine’s Days later, we’re still professing our love with the whimsical candies. Officially known as ...

“It feels like bragging to say everyone I’ve ever dated has initiated the conversation first,” says deputy editor Anna Moeslein. “Kudos to them, because I don’t think I could have ever ...