(WJRT) - The planned merger of Ascension Genesys Hospital into the Henry Ford Health System takes effect on Tuesday ... That ...

New ISG Buyers Guides predict half of new contact center platforms will be based on data and insights rather than voice ...

Accenture, Jade Global, Google and Vonage are among the coolest exhibitors from Salesforce Dreamforce 2024. Five solution ...

Multi-platform contact center recordings must be strategically accessible to be AI ready, and EliteKeep from Group Elite reduces the cost of maintaining outdated systems by 40% and allows ...

Configure your new VoIP call center system While you wait for the number porting process and hardware to arrive, you can start configuring your new system. To start, download and install your ...

In the hurricane center’s 8 p.m. tropical outlook, it was still tracking a system off the coast of the southeast United States, but dropped chances to 0% that a Caribbean system would develop.

What had been Category 2 Hurricane Francine striking Louisiana with 100 mph winds diminished overnight to become post-tropical as it moved inland Thursday as the National Hurricane Center ...

AI represented more than 10% of Genesys Cloud bookings during the period SAN FRANCISCO, September 12, 2024--(BUSINESS WIRE)--Genesys ®, a global cloud leader in AI-powered experience ...

Maestro enables enterprises to accelerate IT development time from months to hours and easily orchestrate complex call flows using Bandwidth's Visual Builder ... Microsoft, RingCentral, Zoom, Genesys ...

Spending on data center systems is expected to grow by 24.1% in 2024 compared to 2023. As a company with a strong technological partnership with Nvidia, the major AI winner, SMCI is poised to ...

PORT ARTHUR, Texas — Medical Center of Southeast Texas will soon be under new management after Healthcare Systems of America (HSA) has agreed to assume operational control over Steward Health ...