This situation must change. A good government requires good customer experience—and that requires serious reform. Equipping ...

Customer experience (CX) and total customer experience (TX) are on everyone’s radar screen, but seldom make it to the top of ...

Observing how your customers serve their customers provides great insight into what is most important. These are ...

I’ve previously examined 7 Ways that Customer Service Impacts Retention Rates. For this post we’ll explore the connection between great customer service and word-of-mouth marketing.

The term “customer experience” gets thrown around a lot, and people often confuse it with more familiar concepts, like customer service and ... website might have a great desktop experience ...

As we celebrate the customer service week, I engaged Praxedes Dube (PD) who is a dedicated customer experience manager with a passion for enhancing client satisfaction. As she pointed out ...

There were four other customer service reps in the Returns ... Generally speaking, the service at that location is good. A couple of their associates in plumbing and electrical are fantastic.

However, when service is lacking, customers may feel like their concerns are brushed aside, and their loyalty begins to slip. Great customer service helps companies cut through the noise and stand out ...

I subscribe to many brands’ newsletters, and on October 7th, 2024, my email inbox exploded with their messages. Some of the ...

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