You have the right to make a complaint about any aspect of NHS care, treatment or service, and this is written into the NHS Constitution on GOV.UK. The NHS encourages feedback because it’s used to ...

With Starmer and Reeves facing voters’ anger over the economy, the Health Secretary is now the bookies’ favourite to one day ...

A coroner has criticised an ambulance trust after it failed to properly deal with complaints relating to a paramedic’s ...

It is a good idea to agree a timeframe to make sure the manager keeps their promise. If they don’t resolve the problem within the agreed timeframe, you may have to take your complaint further to force ...

The Putting Things Right process, which allows people to raise concerns and complaints about their NHS care, is an important way of holding the NHS accountable so that lessons can be learned.

"Patients at risk as NHS urgent repair costs triple in decade" headlines the Observer as it reports on the "decade-long failure" to address urgent repairs in hospitals across England. It writes the ...

She later spent a further six days on a ward before being discharged to her Stafford home. Now Molly has lodged an official ...

NHS Borders has been told to apologise to a patient after complaints were upheld by an ombudsman. The Scottish Public Services Ombudsman (SPSO) published its decision report this month. It found that ...

The health secretary declared that regulators have the power, “to set conditions that a healthcare professional must work ...

Since the outbreak of the Israel-Hamas conflict, Jewish medical staff have faced increasingly frequent – and brazen – ...