In the not-too-distant future, genAI will make possible features that were previously either impossible or simply too ...

The School of Computer Science and Statistics (SCSS) ranks 1st in Ireland, a leading School in Europe and in the top 100 universities in the world according to the QS World University Subject Rankings ...

Natural language IVR can boost the agent and customer experience, but it comes at a cost. Here’s how to know if it's right ...