You can use this letter template to complain about faulty goods that have been supplied as part of a service such as building work or car repairs. It should help the trader understand your point of ...

Responding to Ofcom’s Pricing trends for communications services in the UK report, Tom MacInnes, Director of Policy at Citizens Advice, said: “Internet access is an essential part of our lives. Few ...

Food banks are community organisations that can help if you can’t afford the food you need. You’ll usually need to get a referral to a food bank before you can use it. This includes all food banks run ...

Use this letter to give a trader a final deadline when they're taking too long to deliver goods to you. You must tell them it's essential to stick to this deadline. This is called 'making time of the ...

Use this letter template to complain to a private seller about goods that don't match how they were described to you. It should help the seller understand your point of view and their legal obligation ...

You might be able to talk to an adviser online or through our national phone service. Check other ways you can talk to an adviser..

You can drop in to our office to speak to someone. If you would like to pre-book an appointment, contact us to see if this is an option. We provide free, confidential and independent advice on issues ...

You can use our customer service ratings to help you decide which supplier to use. The ratings are calculated using information from different sources, including Citizens Advice, Energy Ombudsman and ...

Use this letter template to cancel a service that you agreed or paid for online, over the phone or by mail order. You can do this during the 14 day ‘cooling off’ period. It should help the trader ...