You can drop in to our office to speak to someone. If you would like to pre-book an appointment, contact us to see if this is an option. We provide free, confidential and independent advice on issues ...

Use this letter template to complain to a private seller about goods that don't match how they were described to you. It should help the seller understand your point of view and their legal obligation ...

Find a job with our local Citizens Advice. Opportunities are available across a wide range of roles in England and Wales. If you are looking for voluntary roles, including trustee positions with local ...

Use this letter template to cancel an agreement you made to buy something when you were at home (yours or someone else’s), at your workplace, in a public place or at a trade show. You can do this ...

Citizens Advice has been calling for more regulatory oversight of the Third Party Intermediary (TPI) sector for over a decade. We are keenly aware that TPIs already play a vital role in the energy ...

Energy billing issues aren’t a new problem, but since the energy affordability crisis, the consequences for consumers are frequently more serious. Average bills are still 66% higher than the historic ...

“Energy prices remaining relatively stable over winter will offer cold comfort to millions across the country already struggling to afford bills. It comes as people are falling further and further ...

An energy tariff is a pricing plan for gas or electricity from your energy supplier. To help work out the best tariff for you, check the most common tariff types and what they mean. There haven’t been ...