What’s the outlook—and opportunity—for CX in 2025? It looks like 2025 will be another year of CX mediocrity for most brands. Don’t lose hope! For the bold CX leaders who are ready to kick things into ...

Instead of marketing trends, let's talk about what we need from leaders in 2025-not just strategies or tools but the qualities that truly matter ...

As part of the annual discussion on what the new year has in store for the CRM industry, The CRM Playaz assembled two groups of executives from some of the leading vendors in the industry to get their ...

Research firm MarketsandMarkets has projected the worldwide emotion artificial intelligence market to reach $9.01 billion ;by 2030, up from a current value of $2.74 billion, growing at a compound ...

2X, a marketing-as-a-service firm, has acquired Intelligent Demand (ID), a B2B growth strategy and execution firm. Financial terms of the deal were not disclosed. With this acquisition, 2X clients ...

These efforts ensure alignment, engagement, and adoption across organizations to maximize the value of the investment and mitigate operational disruptions.

Meticulous Research expects the worldwide market for artificial intelligence chatbots to reach $22.6 billion by 2031, growing at a compound annual rate of 27.8 percent. The research firm defines AI ...

Grammarly, an artificial intelligence-powered writing assistant, will acquire productivity platform provider Coda and name Coda's CEO and co-founder, Shishir Mehrotra, as its new CEO. Financial terms ...

Foundever, a customer experience (CX) services and solutions provider, is collaborating with M47 Labs, an artificial intelligence solutions provider, to support the continued development of its LLM ...

Proto has launched technology that enables autonomous, generative conversations between artificial intelligence-powered holograms. The Proto Holographic Personas can converse in any language and ...