Smart IVR represents the next generation of interactive voice response systems. Learn what it can do for your customers and ...

Natural language IVR can boost the agent and customer experience, but it comes at a cost. Here’s how to know if it's right ...

Telephony has never been more important for CX – and brands may not be fully aware of the risks that can arise by taking connectivity for granted today.

This was the stock's third consecutive day of losses.

Cloud voice telephony services used by Three Ireland will reduce cost and increase security for customers, the company says ...