Smart IVR represents the next generation of interactive voice response systems. Learn what it can do for your customers and ...

Natural language IVR can boost the agent and customer experience, but it comes at a cost. Here’s how to know if it's right ...

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These include a full voice/chatbot and an integrated conversational IVR system. Conversation Design: crafting what the bot says, how it says it, and how customers respond. It includes handling ...

Telephony has never been more important for CX – and brands may not be fully aware of the risks that can arise by taking connectivity for granted today.

Success is the result of strategy, skill, collaboration and, above all, the right platform foundation. It’s possible, and ...

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Combine real-time and historical metrics with a platform that continuously learns over time to future-proof your virtual agent investment. Deflect routine queries and tasks to an intelligent virtual ...