Smart IVR represents the next generation of interactive voice response systems. Learn what it can do for your customers and ...

Natural language IVR can boost the agent and customer experience, but it comes at a cost. Here’s how to know if it's right ...

Success is the result of strategy, skill, collaboration and, above all, the right platform foundation. It’s possible, and ...

A New Dawn for Dynamic Customer Care Visual IVR is transforming CX while improving the bottom line by Radial Four Steps to Conversational IVR by Convergys Both directions deserve careful consideration ...

IVR systems reduced the number of calls that ... By offering enterprises access to cutting-edge conversational voice agents that understand the way people talk, Tenyx is hoping to save businesses ...

Upcoming technology assessments include customer analytics, chatbot/virtual agents, conversational IVR, and infrastructure for customer portals. For a full summary, download the CMP Research Prism ...

a provider of advanced interactive voice response (IVR) technology. He possesses more than 15 years' experience in call center engineering, as well as conversational artificial intelligence (AI).

With Google, Cisco is pairing its own contact center technology with Google's Contact Center AI (CCAI) and speech capabilities, including conversational IVR, chatbots and agent assist. The ...