Computer telephony integration, or CTI software, empowers the modern worker to use their computer CRM system, like Salesforce, to interact with the company’s contact center phone system for ...

The best free PC software programs aren’t about the cost (or lack thereof), they’re about a fresh opportunity—collections of code that put the dumb hardware in your computer to smart use ...

He also worked at a handful of now-dead computer magazines, including MacWEEK and MacUser. Unrelated, he roots for the Oakland A's. Attila is a Staff Writer for CNET, covering software ...

Free vs. paid antivirus software Most free antivirus tools limit the number of devices you can use and/or the features you have access to. If you've got the budget, consider paid antivirus ...

Effective cloud contact center platform API management is key for smooth agent to customer communications. Learn how to do it ...

After several years of intensive investment on R&D, TMA Automotive Software Center has completed a set of new solutions to ...

There will be a final exam, administered in person on paper. (There is no midterm exam.) It will be three hours long. The exam is closed book. You may bring two (2) double-sided 8½″×11″ (“letter”) or ...

Mark Fenton, Product Engineering Director at Cadence Design Systems, explains why tools like digital twins will be essential ...

The "Mars Chopper" as NASA is calling it, appears bulkier compared to its predecessor and has a greater payload capacity.

PC hardware is nice, but it’s not much use without innovative software. I’ve been reviewing software for PCMag since 2008, and I still get a kick out of seeing what's new in video and photo ...

Use our comprehensive contact center pre-hiring assessment checklist to ensure you hire agents that are a good fit for your ...