New ISG Buyers Guides predict half of new contact center platforms will be based on data and insights rather than voice ...

(WJRT) - The planned merger of Ascension Genesys Hospital into the Henry Ford Health System takes effect on Tuesday ... That ...

To address these problems, a call center embedded in an expert system inference algorithm and knowledge base for farmers to obtain agricultural knowledge through mobile phones or fixed-line telephones ...

The National Hurricane Center was busy Monday tracking newly ... Cyclone Isaac in the Atlantic while also monitoring two more systems with the potential to become the season’s next tropical ...

One of the main advantages of call center scheduling software is that it can help you balance your supply and demand of agents. By using historical data, forecasting models, and real-time insights ...

Sys-Parameter models contain behavioral parameters, such as P1dB, IP3, gain, noise figure and return loss, which describe nonlinear and linear characteristics of a device. These models can be used in ...

The storm that was Hurricane Helene is no more, and now the recovery and assessment begins from Florida's Gulf Coast and Big Bend to Western North Carolina to the Tennessee and Ohio Valley areas ...

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David has helped thousands of clients improve their accounting and financial systems, create budgets, and minimize their taxes. An earnings call is a conference call between the management of a ...