(WJRT) - The planned merger of Ascension Genesys Hospital into the Henry Ford Health System takes effect on Tuesday ... That ...

New ISG Buyers Guides predict half of new contact center platforms will be based on data and insights rather than voice ...

Accenture, Jade Global, Google and Vonage are among the coolest exhibitors from Salesforce Dreamforce 2024. Five solution ...

Multi-platform contact center recordings must be strategically accessible to be AI ready, and EliteKeep from Group Elite reduces the cost of maintaining outdated systems by 40% and allows ...

iOS 18 brings a major update to Control Center that expands both capabilities and customization. The quick access controls go from a single page to multiple ones that you can smoothly slide ...

All of the systems we've tested feature an app that lets you use your smartphone as your command center to arm and disarm the system, create rules, add and remove components, and receive push ...

Linux Mint is efficient for systems less than 20 years old. It runs great with Windows 7 or newer. Centos provides long release cycles and support. It's ood for those who prefer Red Hat-based distros.

Configure your new VoIP call center system While you wait for the number porting process and hardware to arrive, you can start configuring your new system. To start, download and install your ...

In the hurricane center’s 8 p.m. tropical outlook, it was still tracking a system off the coast of the southeast United States, but dropped chances to 0% that a Caribbean system would develop.

What had been Category 2 Hurricane Francine striking Louisiana with 100 mph winds diminished overnight to become post-tropical as it moved inland Thursday as the National Hurricane Center ...

AI represented more than 10% of Genesys Cloud bookings during the period SAN FRANCISCO, September 12, 2024--(BUSINESS WIRE)--Genesys ®, a global cloud leader in AI-powered experience ...