Natural language IVR can boost the agent and customer experience, but it comes at a cost. Here’s how to know if it's right ...

The FBI is issuing a warning that criminals are increasingly using generative AI technologies, particularly deepfakes, to ...

Collecting vast and diverse data sets to train AI models is often costly, time-consuming and prone to bias. This app offers a ...

General business strategies to improve safety in the workplace include: Recognize and reward safe work and reporting of near-misses or unsafe conditions. Adopt a management systems approach for health ...

Kansas City Chiefs star Travis Kelce entertained fans with a humorous impression of teammate Patrick Mahomes on the "New ...