Feedback and complaints about NHS services
Contact your local integrated care board (ICB) for complaints about primary care services (GPs, dentists, opticians or pharmacists) and secondary care, such as hospital care, mental health services, out-of-hours services, NHS 111 and community services like district nursing.
NHS England » Feedback and complaints about NHS England
NHS England welcomes concerns, compliments and complaints as valuable feedback that will help us learn from your experiences and make improvements to services we commission. You can complain or give feedback: By email to: [email protected], stating ‘For the attention of the complaints team’ in the subject line.
All NHS organisations must have arrangements for listening to and acting on complaints. So if you have a complaint about services provided by an NHS organisation, complain directly to that...
NHS Feedback, complaints and your rights - NHS inform
When receiving NHS care, you or any of your relatives have the right to: give feedback; make comments; raise concerns; make a complaint; The NHS welcomes all forms of feedback and uses it to improve services. Good feedback can help to identify areas of best practice. Negative feedback can help to identify areas of concern.
NHS England complaints policy
Sep 18, 2024 · We publish clear information about our complaints process and how people can get advice and support with their complaint through their local independent NHS complaints advocacy service and other specialist independent advice services that operate nationally. Further information is available on our website.
Making a complaint about your NHS care or treatment - NHS …
Nov 13, 2024 · If you’re unhappy with the NHS care or treatment you’ve received, you’ve a right to complain using the NHS Complaints Handling Procedure. Making a complaint. You should contact the shop manager or practice directly if you’ve got a complaint about the following NHS services: GP practice; dental surgery; pharmacy; optician
NHS complaints in England - The House of Commons Library
Dec 4, 2024 · Most complaints can be made using the standard NHS complaints procedure. Other options include medical negligence claims and complaints to professional regulators, such as the General Medical Council (GMC) and Nursing and Midwifery Council (NMC).
How do I make a complaint about my NHS care? A simple guide …
Oct 16, 2024 · Under the NHS complaints procedure, you can get: An explanation for what happened. An apology or other statement of regret. Steps to review procedures to avoid similar incidents happening in future. In general, the NHS complaints procedure will …
Apr 3, 2023 · Anyone who is receiving or has received NHS treatment or services can complain. You can complain about your care or on behalf of a relative / friend about the care they have received, but we will require their consent for you to represent them. The person raising a complaint is known as ‘the complainant’. When should I complain?
Making a complaint - Parliamentary and Health Service …
We've changed the way we handle NHS complaints. This is to make sure we quickly identify significant service failings and bring us in line with other Ombudsman services. We only look further into the more serious complaints about the NHS. Please read our service update before you submit a complaint. There are other organisations you can turn to.